Does it send replies automatically?
No. It recommends the next action and can draft a response, but a human still controls the send.
Support
Sort incoming support requests by urgency, category, and recommended path without losing context.
Follows the Agent Skills open format, works with Claude Code, Cursor, Hermes Agent, OpenClaw, and 30+ compatible agents.
What it does
This skill helps small teams turn an unstructured queue into a triage-ready stream. It classifies incoming requests, highlights urgency, and recommends whether an issue should be answered, escalated, or grouped with a known pattern.
It is especially useful when support volume is still manageable by humans but too noisy to process consistently without a framework.
Who it is for
Requirements
Ticket text
Support request, helpdesk export, or inbox message
Escalation rules
How your team defines severity and routing
Sample output
Category: Billing Urgency: Medium Reason: Revenue-impacting for one account but workaround exists Next action: Reply with billing reset steps and flag for CS owner review if unresolved in 24 hours.
What's in this pack
Included: Outcome definition
What exact job this pack solves
Included: Operating instructions
Step-by-step workflow the agent follows
Included: Input contract
Required and optional fields defined as a schema
Included: Output contract
Exact output structure the agent must return
Included: Worked examples(6 files)
3 standard, 1 ambiguous, 1 bad-fit, and 1 edge-case scenario
Test & eval set
FAQ
No. It recommends the next action and can draft a response, but a human still controls the send.
Yes. Email inboxes and shared docs work fine in v1.
Bundle option
This pack is also included in Agency Revenue Pack, which groups related workflows for a faster setup.
View bundleRelated packs
Ops
Summarize weekly metrics, outliers, likely drivers, and recommended follow-up in one operating brief.
Test cases with expected outputs and pass/fail criteria
Included: QA checklist
Human review checklist for output quality
Ops
Create a prep brief with context, goals, risks, and suggested questions before customer, candidate, or internal meetings.
Sales
Score inbound leads for fit, urgency, and next step so reps or founders know where to spend attention first.